Refund policy

We offer a 14-day return policy, meaning you have 14 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be:

In the same condition that you received it
Unused and unworn
With original tags attached
In its original packaging

You will also need to provide a receipt or proof of purchase.

How to Start a Return

To initiate a return, please contact us at dtf.post@hotmail.com.

Returns should be sent to:
Parque Industrial de Tamel S. Veríssimo Sec 2 Pav 6, 4750-734 Barcelos, Portugal

If your return is accepted, we will provide:

A return shipping label
Instructions on how and where to send your package

Please note: Items returned without prior authorization will not be accepted.

Damages and Issues

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately at dtf.post@hotmail.com so we can resolve the issue as quickly as possible.

Non-Returnable Items

Certain items cannot be returned, including:

Perishable goods (e.g., food, flowers, plants)
Custom or personalized products
Personal care items (e.g., beauty products)
Hazardous materials, flammable liquids, or gases

We also do not accept returns on:

Sale items
Gift cards

If you have questions about a specific item, feel free to contact us.

Exchanges

The fastest way to get the item you want is to:

Return the original item
Once the return is approved, place a new order

EU 14-Day Cooling-Off Period

If your order is shipped within the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification.

To qualify: